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<h2 class="bodytitle">E-Reserves Frequently-Asked
Questions</h2>
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<tr class="bodytext">
<td width="8%">
</td>
<td bgcolor="#efefef" width="92%" class="bodytext"><span
class="bodytext"><strong><a href="#a">What is
E-Reserves?</a></strong></span></td>
</tr>
<tr class="bodytext">
<td>
</td>
<td class="bodytext"><span class="bodytext"><strong><a
href="#b">Is E-Reserves the same as
WebCT?</a></strong></span></td>
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<td>
</td>
<td bgcolor="#efefef" class="bodytext"><span
class="bodytext"><strong><a href="#c">Are all course
reading reserves available on the
Web?</a></strong></span></td>
</tr>
<tr class="bodytext">
<td>
</td>
<td class="bodytext"><span class="bodytext"><strong><a
href="#d">Who can read an E-Reserves
document?</a></strong></span></td>
</tr>
<tr class="bodytext">
<td>
</td>
<td bgcolor="#efefef" class="bodytext"><span
class="bodytext"><strong><a href="#e">Do I have to use
E-Reserves?</a></strong></span></td>
</tr>
<tr class="bodytext">
<td>
</td>
<td class="bodytext"><span class="bodytext"><strong><a
href="#f">How can I find the E-Reserves documents for my
course?</a></strong></span></td>
</tr>
<tr class="bodytext">
<td>
</td>
<td bgcolor="#efefef" class="bodytext"><span
class="bodytext"><strong><a href="#g">Do I need a password
to read an E-Reserves document?</a></strong></span></td>
</tr>
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<td width="8%">
</td>
<td width="92%" class="bodytext"><span
class="bodytext"><strong><a href="#h">What software do I
need to access an E-Reserves document with my
computer?</a></strong></span></td>
</tr>
<tr class="bodytext">
<td>
</td>
<td bgcolor="#efefef" class="bodytext"><span
class="bodytext"><strong><a href="#i">How should I
configure the software?</a></strong></span></td>
</tr>
<tr class="bodytext">
<td>
</td>
<td class="bodytext"><span class="bodytext"><strong><a
href="#j">How long does it take to download an E-Reserves
document?</a></strong></span></td>
</tr>
<tr class="bodytext">
<td>
</td>
<td bgcolor="#efefef" class="bodytext"><span
class="bodytext"><strong><a href="#k">How can I get
additional help with E-Reserves?</a></strong></span></td>
</tr>
</table>
<p class="bodytitle"><strong><a name="a" id="a">What is
E-Reserves?</a></strong></p>
<ul>
<li>E-Reserves is a service of Lovejoy Library that delivers
course reading reserves over the Web. Instructors choose
which items are to be available electronically. Students may
read and print reserves documents from any
properly-configured workstation on the Internet.</li>
</ul>
<p class="bodytitle"><strong><a name="b" id="b">Is E-Reserves
the same as WebCT?</a></strong></p>
<ul>
<li>No. WebCT is an integrated system for delivering course
content, including readings, over the Web. Readings for WebCT
courses are available only to students enrolled in the
course.</li>
</ul>
<p class="bodytitle"><strong><a name="c" id="c">Are all course
reading reserves available on the Web?</a></strong></p>
<ul>
<li>No. Some items are only available in print at the
Circulation Desk on the <a
href="http://www.library.siue.edu/lib/about_lovejoy_library/floor_maps_first_floor.htm">
1st floor</a> of Lovejoy Library.</li>
</ul>
<p class="bodytitle"><strong><a name="d" id="d">Who can read an
E-Reserves document?</a></strong></p>
<ul>
<li>Anyone using a public workstation in Lovejoy Library or
an <a
href="http://www.library.siue.edu/ac/labclass.html">Academic
Computing lab</a></li>
<li>Any current, financially-clear SIUE student from any
location</li>
<li>Any current SIUE employee from any location</li>
</ul>
<p class="bodytitle"><strong><a name="e" id="e">Do I have to
use E-Reserves?</a></strong></p>
<ul>
<li>No. Paper copies of all course reserves documents are
available at the Circulation Desk on the <a
href="http://www.library.siue.edu/lib/about_lovejoy_library/floor_maps_first_floor.htm">
1st floor</a> of Lovejoy Library.</li>
</ul>
<p class="bodytitle"><strong><a name="f" id="f">How can I find
the E-Reserves documents for my course?</a></strong></p>
<ul>
<li>All E-Reserves documents are available through <a
href="http://library.ilcso.illinois.edu/sie/cgi-bin/Pwebrecon.cgi?PAGE=rbSearch&SEQ=20040920120426&PID=24855">
ILLINET Online Course Reserves</a>.</li>
<li>You can search for your reserve documents by the
instructor's name or the course number.</li>
<li>After you locate the document you wish to read, click on
the link to download and read it.</li>
<li>If no link appears, the document is only available in
print at the Circulation Desk on the <a
href="http://www.library.siue.edu/lib/about_lovejoy_library/floor_maps_first_floor.htm">
1st floor</a> of Lovejoy Library.</li>
</ul>
<p class="bodytitle"><strong><a name="g" id="g">Do I need a
password to read an E-Reserves document?</a></strong></p>
<ul>
<li>If you are using an SIUEnet workstation, no login is
required. SIUEnet workstations include all those in the
Library, Academic Computing labs, campus offices, on-campus
student housing, and those connected to the Internet via the
SIUE modem pool.</li>
<li>If you are not using an SIUEnet workstation, you must
login with your SIUE I.D. number.</li>
</ul>
<p class="bodytitle"><strong><a name="h" id="h">What software
do I need to access an E-Reserves document with my
computer?</a></strong></p>
<ul>
<li>Either Netscape (versions 4.51 through 4.77) or Internet
Explorer (version 5.0 or higher). <a
href="http://home.netscape.com/download/index.html">Netscape</a>
and I<a href="http://www.microsoft.com/downloads/">nternet
Explorer</a> may be downloaded at no charge.</li>
<li>Acrobat Reader (version 4.0 or 5.0). The latest version
is available free from <a
href="http://www.adobe.com/products/acrobat/readstep2.html">Adobe</a>.
Acrobat Reader enables reading and printing the Portable Data
Format (PDF) files used for E-Reserves.</li>
</ul>
<p class="bodytitle"><strong><a name="i" id="i">How should I
configure the software?</a></strong></p>
<ul>
<li>Follow the software manufacturer's instructions to
install the Web browser (Netscape or Internet Explorer) and
Acrobat Reader.</li>
<li>If you are using Acrobat Reader 4.0, choose <em>File >
Preferences > General</em> from the menu bar, then
UN-check <em>Web Browser Integration</em> in the
<em>Options</em> section of the screen.</li>
<li>If you are using Acrobat Reader 5.0, choose <em>Edit >
Preferences > General</em> from the menu bar, then
UN-check <em>Display PDF in Browser</em> in the <em>Web
Browser Options</em> section of the screen.</li>
</ul>
<p class="bodytitle"><strong><a name="j" id="j">How long does
it take to download an E-Reserves document?</a></strong></p>
<ul>
<li>
Download time depends on the size of the document and the
speed of your network connection. For a typical 6-7 page
document of about 500 kilobytes, approximate download times
are:
<ul>
<li>14.4 Kbps dialup modem: 5 minutes, 12 seconds</li>
<li>28.8 Kbps dialup modem: 2 minutes, 36 seconds</li>
<li>56 Kbps dialup modem: 1 minute, 9 seconds</li>
<li>640 Kbps DSL or cable modem: 6 seconds</li>
</ul>
</li>
<li>Telephone line noise, technical problems at your Internet
service provider, and network congestion will increase
download times.</li>
</ul>
<p class="bodytitle"><strong><a name="k" id="k">How can I get
additional help with E-Reserves?</a></strong></p>
<ul>
<li>For general questions about course reserves, read <a
href="http://www.library.siue.edu/lib/about_lovejoy_library/reserves_faqs.htm">
Reserves Frequently-Asked Questions</a> or contact the
Lovejoy Library Reserves Department at 618-650-2172 or at <a
href="mailto:cdugan@siue.edu">cdugan@siue.edu</a>.</li>
<li>For help connecting to SIUEnet from on or off campus,
read <a href="http://www.siue.edu/HELPDESK/">Getting Started
on SIUEnet</a> or contact the OIT Customer Support Center at
618-650-3739 or at <a
href="mailto:techhelp@siue.edu">techhelp@siue.edu</a>.</li>
<li>For other technical questions about E-Reserves, call the
FTC Help Line at 618-650-2644.</li>
</ul>